Camera shipping & returns

Camera orders may be fulfilled from Spain or the United States, depending on production availability and the delivery destination. The applicable origin and delivery terms are the ones shown for your order. Service to a specific address remains subject to carrier coverage and trade restrictions.

Standard tracked shipping to an accepted address in the United States or a supported European destination has a flat customer charge: US$9.99 for US orders or €9.99 for European orders. Stailas covers the rest of the standard outbound shipping cost.

Carrier-restricted and some remote addresses may be unavailable. We will confirm availability before payment; we will not add a higher standard shipping charge after you order. Faster delivery, if offered, is priced separately before payment.

VAT or sales tax that Stailas is registered and required to collect is calculated from the delivery address and displayed before payment. The country where a unit was manufactured does not by itself determine the tax. Cross-border shipments may also attract import duties, customs-processing charges or local taxes. Unless checkout expressly says those charges are included, the recipient is responsible for them. We will never declare an artificially low customs value.

The current target launch date is November 1, 2026. An order confirmation will state the estimated shipping window that applies to that order. Estimates are not guarantees, but we will communicate material delays.

You may cancel a preorder for a full refund at any time before it is handed to the carrier. If we cannot ship within the promised window, we will give you the choice required by applicable law: accept the revised date or cancel for a prompt full refund.

If Stailas decides not to produce the Camera, or cannot fulfill your preorder, we cancel it and refund 100% of every amount paid—including the standard outbound shipping charge and tax collected by Stailas—to the original payment method. There is no cancellation fee.

You may tell us you want to return a Camera within 30 calendar days after delivery. You may unbox and inspect it. For a full product refund, return the Camera with its included parts and accessories in its original condition, apart from the handling reasonably needed to inspect it.

If the Camera is scratched, broken, incomplete or otherwise diminished by handling beyond what was reasonably needed to inspect it, we may deduct the documented loss in value to the extent the law allows. We do not use this rule to limit rights relating to a defect, transit damage or a product that was not as described.

Start a return by emailing lookinggood@stailas.com with the order number and country. We will send the return address and packing instructions. Do not send hardware to our Delaware registered-office address.

• For a change-of-mind return, you arrange and pay return postage unless local law or a checkout promise says otherwise. The outbound shipping charge shown at checkout does not include return postage.
• If the item is defective, wrong or damaged in transit, Stailas pays reasonable return costs and provides the remedy required by law.
• We refund to the original payment method promptly and no later than applicable law permits. Mandatory refunds of standard outbound delivery charges are included where required.

The voluntary 30-day return window is separate from legal guarantees. Defective or non-conforming goods remain covered for the period required by the law that applies to the sale—including the three-year legal guarantee for eligible new consumer goods in Spain. See our Terms of Service or contact us for help.